Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian company that specialises in smart building controllers, marketing six products to a global customer base. Following each annual product refresh, they deliver between 20 and 24 live online training sessions to more than 300 participants. Previously, they had to supply computers preloaded with the necessary software for every session. As their operations expanded, mounting training expenses prompted them to seek a solution that would both lower costs and elevate the client learning experience.

How They Found DaDesktop

The manager, Nate, came across DaDesktop during a Google search, recognising it as a cloud desktop tailored specifically for training. He contacted the DaDesktop team, tested the remote training capabilities himself, and subsequently chose it to become their core training platform.

What They Love About It

Effortless for everyone

Trainers and clients alike find DaDesktop a pleasure to use for remote training. There is no software to download, and technical expertise is unnecessary. The trainer merely sets up a virtual classroom and shares a link with the students. Whether someone is joining from the US, Brazil, or Africa, they simply click the link and appear inside the virtual desktop, all set to begin learning.

Powerful training tools

Students can view the trainer’s screen alongside their own simultaneously, which simplifies comparison and step-by-step following. The trainer observes every student screen at a glance, making it straightforward to supervise and provide guidance. Remote desktop control allows the trainer to step in and assist a student directly whenever needed. One user based in Europe described the feeling as having "the trainer right next to us."

Truly global reach

The platform scales effortlessly and functions across borders. A training session can be launched in any country at a moment’s notice, or you can run sessions with participants spread across several nations simultaneously. Attendees can be added or removed at any time, which introduces greater flexibility into the training process.

These days, DaDesktop stands as one of Reliable Controls' most valued partners within Greece.