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Privacy Policy

DaDesktop respects the privacy of its service users. This policy outlines how your personal data is collected and used, as well as the steps we take to keep your personal information secure.

We only gather and use personal data to the extent necessary to deliver our services to you, or for the legitimate purposes described in this privacy policy. It is important to be aware that the way data is collected and stored varies significantly depending on which hosting service you choose.

NobleProg hosted public server

This operates within a NobleProg data centre (located in the EU - GDPR compliant). It is a shared server for NobleProg clients and can be accessed by NobleProg.

If you opt for a server located outside the EU, local legislation may apply. UK based customer data is retained in the UK.

NobleProg hosted private server

This operates within a NobleProg data centre (located in the EU). It is a dedicated server for one organisation, and no other organisation will use the hardware.

If you opt for a server outside the EU, local legislation may apply.

On premise server

The server will be situated on the organisation’s premises. The software is installed on the server, meaning all data stays entirely under that organisation’s control.

Data categories

Below are the categories of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • To access DaDesktop, you need to register an account.
  • When you sign up for an account, you give us some personal data, such as your name, email address, username, and password.
  • We collect this data because it is essential for providing you access to our services and maintaining their security.
  • We may use your data to communicate with you about your account.
  • We keep account data for as long as your account is active.
  • You can terminate your account at any time, and if you do, we delete your account data.
  • The client can choose between managing users themselves or requesting that NobleProg manage the users.
  • The server can be encrypted to prevent NobleProg from having any access.
  • No data is collected or stored.
  • NobleProg has no access.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • All activity within the Training Room may be observed by the course instructor, training management, and our technical support team.
  • This monitoring allows us to allocate appropriate data resources, help you with problems, let the instructor and management track course progress, and ensure compliance with our Terms of Service.
  • The terms of use forbid users from conducting any personal activities, such as using social media, financial transactions, or personal web searches.
  • The data is erased once the course has been confirmed as ‘finished’.
  • All data collected and stored is managed by the client.
  • NobleProg has no access.

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop can include an integrated audio/video function.
  • This feature is delivered through the NobleProg infrastructure (rather than external software).
  • Course Desktops (Fresh-start, Trainer and Participants) may be recorded for diagnostic purposes. No audio data is recorded. These recordings are deleted 14 days after the course finishes. Only NobleProg administrators with SuperAdmin privileges have access to these recordings.
  • All data collected and stored is managed by the client.
  • Course Desktops and Recordings may (if necessary) be recorded for troubleshooting and other purposes (see Shared Server). These recordings are the client's responsibility, and due to the auto-delete process, they are automatically removed after 14 days.
  • No data is collected or stored.
  • NobleProg has no access.

Record Feature

Shared server

Private server

On-premise server
  • Clients have the option to record the course desktop.
  • If the recording option is used, NobleProg stores the recording, and it can be monitored. The account holder decides when it is deleted.
  • If the account is cancelled, all associated recordings are deleted.
  • Clients have the option to record the course desktop.
  • All data collected or stored is managed by the client.
  • NobleProg has no access.

Technical Support

If you reach out to us for technical support, you must provide some personal data, which may include your name, your employer, email address, phone number, time zone, and the reason you need support. We use the support data to help resolve your issue and to better understand the kinds of problems our users face. All technical support is provided within NobleProg.

Contact Us

You can exercise any of your rights concerning your personal data by sending a written notice to us via contact us.

Changes to this policy

We may revise this policy from time to time by publishing a new version on our website. You should check this page occasionally to make sure you are satisfied with any changes to this policy and to clearly spot any significant modifications.

Please refer to Terms of use Dadesktop Public Cloud